This policy describes when and why we gather personal information about visitors to our website, how we use that information, under what circumstances we may share it with others, and how we keep it secure. 

We reserve the right to update this policy at any anytime, so please return this page to confirm that you are happy with any changes. You agree to these terms by this policy by using our website. 

Any questions about this policy or our privacy policies should be sent to info@zoeturnbullfunerals.co.uk or directed to the address below, 

Zoe Turnbull Funerals 

6 Market Place,  

JEDBURGH 

Scottish Border 

TD8 6AP 

Tel. 01835 867 189    

WHAT METHOD DO WE USE TO GET INFORMATION FROM YOU? 

When you use our website, we collect information about you in a variety of ways, such as when you fill out the contact form, register for our site, order something from our store, or fill out other forms. 

WHAT KIND OF INFORMATION ARE WE GETTING FROM YOU? 

We may gather personal information such as your name, address, email address, IP address, and information about which pages are accessed and when. Your card information is collected by our third-party payment processors, who specialise in the secure online collection and processing of credit/debit card transactions, as stated below, whenever you make a donation or purchase a product from us online. 

COOKIES ARE USED 

The Zoe Turnbull Funerals website, like many others, utilises cookies. Cookies are little pieces of information delivered to your computer and saved on your hard drive by a website to allow it to recognise you when you visit. They collect anonymous statistics on your web activity and do not identify you as an individual. Cookies, for example, are used to remember your country preference. This assists us in improving our website and providing a more personalised service. 

By altering your browser settings, you can turn off cookies. If you disable cookies, you may lose some functionality when using our website. 

OUR WEBSITE’S MAIN COOKIES 

ANALYTICS BY GOOGLE 

These cookies are used to track how visitors interact with our website. The data is used to create reports and to help us improve the site. 

The cookies collect data in an anonymous manner. The number of visitors to the site, the source of those visitors, and the pages they visited are all included in the data. 

Visit http://www.google.com/analytics/learn/privacy.html for more information about Google Analytic’s privacy policy. 

MAPS ON GOOGLE 

These are third-party Google Maps cookies, which are primary keys that allow Google Maps to evaluate traffic. 

HOW DOES YOUR Information GET USED? 

We may use the data you provide to contact you about the issues stated in the contact form. 

We evaluate our personal information retention periods on a regular basis. To fulfil our statutory requirements, we are obligated by law to keep certain types of information. We’ll keep your personal information on our systems for as long as it’s needed for the activity at hand, or as long as any applicable contract you have with us specifies. 

WHO GETS ACCESS TO YOUR DATA? 

Your information will not be sold or rented to third parties. 

Your information will not be shared with third parties for marketing reasons. 

Third-party service providers operating on our behalf: We may share your information with our third-party service providers, agents, subcontractors, and other affiliated organisations in order to complete tasks and deliver services to you on our behalf (for example to process donations and send you mailings). 

When we utilise third-party service providers, we only give them the personal information they need to deliver the service, and we have a contract in place requiring them to keep your information private and not use it for their own direct marketing purposes. Please rest assured that we will not disclose your personal information to third parties outside of the company for their own direct marketing purposes unless you have requested it or we are obligated to do so by law, such as a court order or for the prevention of fraud or other crime. 

Your payments are processed by a third-party payment processor who specialises in the safe online collection and processing of credit/debit card transactions when you use our secure shop pages. Please contact us if you have any issues about secure transactions. 

We may disclose or share your personal data with a third party as part of a sale of some or all of our business and assets to a third party, or as part of any business restructuring or reorganisation, or if we are required to disclose or share your personal data to comply with any legal requirement, to enforce or apply our terms of use, or to protect the rights, property, or safety of our supporters and customers. We will, however, take steps to ensure that your privacy rights are safeguarded in the future. 

YOUR OPTIONS 

You have the option of receiving or not receiving information from us. If you do not wish to receive direct marketing emails from us about our interesting products and services, you can indicate your preference by checking the appropriate boxes on the form on which we collect your data. 

Unless you have provided your prior approval, we will not contact you for marketing purposes through email, phone, or text message. If you have stated that you do not want to be contacted for marketing purposes by post, we will not contact you. 

By emailing or calling us, you can change your marketing preferences at any time. Details can be found on our contact page. 

HOW DO YOU GET ACCESS TO AND UPDATE YOUR DATA? 

We place a premium on the correctness of your data. You have the right to obtain a copy of the information we have on file about you in order to verify its accuracy. You can do so by sending us an email or calling us. Details can be found on our contact page. 

THE RIGHT TO ERASE 

If Zoeturnbull Funerals does not have a legitimate cause to keep your personal data, you have the right to have it removed. This covers situations where the GDPR is superseded by other laws that regulate the information received. Please contact us by email or phone to request that your data be erased. On our contact page, you’ll find information on how to get in touch with us. 

SECURITY PRECAUTIONS IN PLACE TO PROTECT YOUR INFORMATION FROM LOSS, MISUSE, OR ALTERATION 

We take precautions to protect your personal information when you provide it to us. Any sensitive data (such as credit or debit card numbers) is secured and protected using the 128-bit encryption on SSL software. A lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer while you are on a secure page. 

Non-sensitive information (such as your email address) is routinely communicated via the Internet, and the security of this information can never be guaranteed. As a result, while we make every effort to safeguard your personal information, we cannot guarantee the security of any information you send us, and you do so at your own risk. We make every attempt to ensure the security of your information after we receive it. You are responsible for keeping your password secure if we have supplied (or you have selected) one that allows you to access specific portions of our websites. We ask that you do not reveal your password to anyone. 

PROFILING 

We may use your personal information to build a profile of your activities and preferences so that we can send you relevant information. To help us do this more successfully, we may use extra information about you from external sources. Your personal information may also be used to prevent and identify fraud and credit risk. 

OTHER WEBSITES’ LINKS 

There may be links on our website to other websites managed by other organisations. Because this privacy statement only relates to our website, we recommend that you read the privacy statements on all other websites you visit. Even if you access other sites through links from our website, we cannot be held liable for their privacy policies and practises. 

Furthermore, if you linked to our website from a third-party site, we cannot be held liable for the privacy policies and procedures of that third-party site’s owners and operators, and we recommend that you review that third-party site’s policy. 

16 YEARS OLD OR YOUNGER 

We are focused on protecting the privacy of young person under the age of sixteen. If you are under the age of 16, please request your parent’s or guardian’s permission before submitting us with personal information. 

EXPORTING YOUR DATA OUTSIDE OF EUROPE 

The information you supply to us may be transmitted to countries outside the European Union as part of the services provided to you through this website. This could happen, for example, if one of our servers is occasionally located outside of the European Union (EU). 

These countries’ data protection rules may different from those in the United Kingdom.  

By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. 

When you use our services while outside of the EU, your data may be transferred outside of the EU in terms of providing such services to you. 

EVALUATION OF THIS POLICY 

This Policy is reviewed on a regular basis. The last time this policy was modified was in February of 2018.